FAQ


[Picture by Anna Jacobsen]

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WHERE ARE YOU BASED?

I'm a designer based in East London.  The studio where I throw every pot is located on the side of the Lea River in London. I ship every order from London E2.

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WHEN WILL YOU UPDATE YOUR SHOP?

Winter 2017

I'll try to post new work to the store 4 times a year. If you want to know when the next update will happen, you can join my mailing list or follow me on Instagram

If you like any of the sold items, get in contact with me and I'll do my best to make something similar for you. 

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DO YOU OFFER PRIVATE LESSONS?

I offer one on one lessons to current Turning Earth members, please get in touch for more information. I also teach an 12 week course Tuesday Mornings at Turning Earth Hoxton.

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DO YOU DO CUSTOM ORDERS?

I'm currently available for custom orders or collaborations, so drop me a line in case you have some special request or any idea.

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DO YOU ACCEPT DEBIT CARD?

All payments are made via PayPal. You do not need a PayPal account in order to make payment. I accept Visa, Mastercard and American Express credit and debit cards.

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

I carefully pack each order and ship them First Class Signed For via Royal Mail within the Uk and First Class Tracked & Signed for the rest of the world. Your order should arrive between 3-5 working days within the UK and Europe and 7-14 working days to the rest of the world. 

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CAN I CHOOSE A CHEAPER SHIPPING METHOD?

I can ship your order in a cheaper service upon request, but I can't guarantee it will arrive safe and sound. Get in contact with me.

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I LIVE IN LONDON, CAN I PICK UP MY ORDER AT YOUR STUDIO?

Yes you can! Just drop me an email with your request so we can set up collection time and date. Use code 'PICKMEUP' at checkout.

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I WANT TO READ MORE ABOUT YOUR WORK AND PRACTICE

If you'd like to have a closer approach to my work, there's some nice interviews available in these blogs:

Maker's Movement

TOAST Magazine

The Future Positive

There's a feature of my work and shared studio space in the printed version of Inclover Magazine Vol. 3.

And you can also find my work and inspirations featured in the book Take a Walk on The Creative Side - London.

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ARE YOUR GLAZES FOOD SAFE?

Yes they are!

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DO YOU ACCEPT RETURNS?

I accept returns. In case you need a return please contact me within 3 days of delivery. I will refund the item cost but no shipping or return postage.

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WHO TOOK THE AWESOME PICTURES OF YOUR WEBSITE?

Dean Hearne, Dunja Opalko, Anna Jacobsen and Naomi Blair.

Dean is one of the image makers I get more moved about. His images transmit so many emotions and ideas and we just made the most lovely ceramic collaboration for his shop. 

Dunja is a big talent and together with Inclover Magazine they came and took some awesome shots of the studio for their third issue.

Anna is a beautiful and talented lady who has an awesome Instagram feed, if you are not yet following her, here's the link to her amazing profile.

Naomi is the coolest neighbour my landlord could pick for us. She is studying photography at UAL and has the most awesome Mamiya medium format camera. Check her profile here, she is always photographing pretty interesting subjects.

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HOW DO I GET IN CONTACT WITH YOU? DO YOU HAVE A MAILING LIST?

Feel free to get in touch with me at hello@arceramics.co.uk. I'd be happy to hear from you with any questions or comments.

If you wish to join my mailing list, just click here. I send 2-4 mails per year with special discounts, or you can follow me on Instagram.