T&C's


[Picture by Anna Jacobsen]

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WHERE ARE YOU BASED? WHERE ARE YOU FROM?

I'm a  Mexican born designer based in East London.  The studio where I throw every pot is located on the side of the Lea River in London. I ship every order from London E2.

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WHEN WILL YOU UPDATE YOUR SHOP?

December 5th 2018.

If you want to get a reminder about the next update, please join my mailing list or follow me on Instagram

If you like any of the sold items, get in contact with me and I'll do my best to make something similar for you. 

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WHERE DO YOU SHIP TO? WHAT'S THE COST?

I ship to the UK (£8)* and Europe (£16)*.

Worldwide shipping is sometimes available at (£36)*.

*Prices above are for parcels up to 2kg 

(2kg can be 4 tumblers or 2 dinner plates or 2 bowls and 2 tumblers... just as a guide).

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DO YOU SHIP WORLDWIDE?

Worldwide shipping is usually only available over my winter shop updates. Prices start from £36 per parcel. 

Please ensure you know the import taxes and duty fees from your home country before any purchase as these will be the buyer's responsibility. If the receiver refuses to pay taxes and/or duties, the parcel will be returned to me and the order will be refunded excluding original and return shipping fee and a transaction fee of £22. 

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DO YOU ACCEPT DEBIT CARD?

All payments are made via PayPal. You do not need a PayPal account in order to make payment. I accept Visa, Mastercard and American Express credit and debit cards.

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

I carefully pack each order and ship them First Class Signed For via Royal Mail within the UK and First Class Tracked & Signed for the rest of the world. Your order should arrive between 3-5 working days within the UK and Europe and 7-14 working days to the rest of the world. 

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CAN I CHOOSE A CHEAPER SHIPPING METHOD?

I can ship your order in a cheaper service upon request but I strongly recommend the regular Tracked and Signed. Get in contact with me.

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I LIVE IN LONDON, CAN I PICK UP MY ORDER AT YOUR STUDIO IN E10?

Yes you can! Just drop me an email with your request so we can set up collection time and date. Use code 'PICKMEUP' at checkout.

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DO YOU ACCEPT CUSTOM ORDERS?

Yes! I love working on custom requests or collaborations, big and small. Get in touch with your ideas.

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DO YOU OFFER PRIVATE LESSONS?

I offer one on one throwing lessons to current Turning Earth Members, please get in touch. I also teach the Tuesday morning 12 week beginners course at Turning Earth Hoxton.

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ARE YOUR GLAZES FOOD SAFE?

Yes they are!

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DO YOU ACCEPT RETURNS?

I accept returns. In case you need a return please contact me within 3 days of delivery. I will refund the item cost but no shipping or return postage.

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HOW DO I GET IN CONTACT WITH YOU? DO YOU HAVE A MAILING LIST?

Feel free to get in touch with me at hello@arceramics.co.uk. I'd be happy to hear from you with any questions or comments.

If you wish to join my mailing list, just click here. I send 2-4 mails per year with special discounts, or you can follow me on Instagram.